Hawk Support

Using Hawk

How do I find something?

On the Home tab, hold the eye and say what you remember, or switch to Type and write it. Describe it the way you would to a friend: “my car insurance renewal date” or “the café bill from last week”. Hawk answers and shows the file the answer came from; tap Open to see it.

Why doesn’t Hawk find a file I added?

A new file takes a moment to be read before it can be searched. If a file says it couldn’t be read, open it and tap Read again. Files Hawk can’t read are still found by their name.

How do I add files from Google Drive?

In the Library tab, connect Google Drive. Google’s file picker opens: choose the files and folders you want Hawk to search. Hawk can see only what you pick. To add more later, tap Google Drive again and pick them.

Plans and payments

How do I cancel or change my subscription?

On iPhone: open Settings, tap your name, then Subscriptions, then Hawk. On Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions. Deleting the app or your account does not cancel a subscription.

I paid but my plan didn’t change

In the app, open the plans screen and tap Restore in the top corner. If that doesn’t fix it, email contact.hawkapp@gmail.com with the date of the purchase; never send card details.

Refunds

Purchases made through the App Store or Google Play are refunded by that store under its rules: on iPhone, ask at reportaproblem.apple.com. For a Razorpay pass bought in India, email contact.hawkapp@gmail.com.

Your account and data

• Delete your account, with or without the app.
• Privacy Policy: what Hawk collects, why, and who processes it.
• Terms of Service.

Contact

Anything else, including feedback and ideas: contact.hawkapp@gmail.com.